Privacy Statement
Version January 2025
When you visit our website, naturn.eu or contact us, we receive information about you. In this privacy statement, we explain what we do with that information. We always handle your information with care and store it securely. If you have questions or want to know which information we hold about you, please contact us. We may update this privacy statement whenever necessary. We therefore recommend reviewing it regularly to stay informed about any changes.
1. When does this privacy statement apply?
This privacy statement applies to all personal data we process and to all domains related to us. It concerns the personal data of anyone who has ever been in contact with us or has visited our website — such as visitors, customers, and business contacts. Personal data means any information that can be traced back to you as an individual, such as your name, phone number, IP address, customer number, or browsing behavior. For more information on personal data, please visit the website of the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
2. Who uses my data?
NATURN is responsible for the website NATURN.eu and, as such, the organization responsible for the use of your personal data as described in this privacy statement.
NATURN
2e Poellaan 24 A
2161CJ Lisse
The Netherlands
Chamber of Commerce: 80868835
3. Whose data do we use?
We process the personal data of anyone who has had contact with us or has visited our website. This includes visitors, private customers, business customers, and contacts from our partners.
4. How do we obtain your data?
We receive your data directly from you when you:
- visit our website
- create an account
- fill in information on our website
- contact us by email, phone, or in another way
5. What data do we use?
We use the following personal data:
- name
- gender
- residential or business address
- delivery address
- email address
- phone number
- payment details
6. For what purposes do we use your data?
We only use your personal data when permitted by law:
- you have given us your consent
- we need the data to provide you with the best possible service as our customer
- we are legally obliged to process the data (e.g., retention for tax purposes)
7. How long do we keep your data?
We retain your personal data for as long as required by law and as long as necessary for the purposes for which we use your data. For example, as long as you are our customer, we retain your data in accordance with the statutory retention period of seven years. After that, we only keep the data for statistical purposes and to handle any complaints or legal matters. For details about specific retention periods, please contact us.
8. With whom do we share your data?
We may share your personal data with others, but only when:
you have given us permission
you are our customer
we are legally required to do so
9. Where do we store your data?
We process and store your data within the European Economic Area (EEA). If you have questions about this, please contact us.
10. How secure is your data with us?
We take both organizational and technical measures to protect your data as best as possible. Our systems and communication channels are secured to prevent your data from falling into the wrong hands. Access is restricted only to people authorized by us. If we share your data with others, they are also required to handle it with the same level of care. If you notice otherwise, please let us know.
11. What rights do you have?
Because we process your personal data, you have several rights:
Right to information
You have the right to clear and transparent information about what we do with your data.
Right of access
You may request to see the data we hold about you.
Right to rectification
You may ask us to correct or complete your data.
Right to object
You may object to the processing of your data, including its use for direct marketing (e.g., receiving emails or personalized recommendations).
Right to data portability
You may request a digital copy of your data to transfer it to another organization.
Right to restriction
You may request us to limit the processing of your data in certain cases.
Right to erasure (“right to be forgotten”)
You may request us to delete all personal data we hold about you. In some cases, we cannot (or are legally not allowed to) delete the data, for example tax records we must retain for seven years.
Right to file a complaint
You may file a complaint about how we handle your data. We prefer to resolve this with you directly, but you may also lodge a complaint with the Dutch Data Protection Authority. Ultimately, you also have the right to bring your case before a court in NATURN’s place of business.
How to submit a request or complaint
Send your request or complaint to our customer service. We process it within 30 days. If the matter is complex, we will respond within 60 days. We may ask you to verify your identity to ensure the request is made by the rightful person.
12. What rules apply to this privacy statement?
This privacy statement complies with the General Data Protection Regulation (GDPR) as well as the applicable provisions of Dutch law.
13. Which cookies do we use?
You decide which data we may use. If you consent to personalization based on your browsing behavior, we may tailor our website to you. We do this with cookies — small text files placed on your device during your visit.
We use the following cookies:
- Functional cookies (e.g., session and login cookies)
- Anonymous analytical cookies (visitor statistics, popular pages, topics)
- Non-anonymous analytical cookies (visitor statistics linked to identifiable users)
- Tracking cookies (e.g., advertising cookies for relevant ads)
Specifically, we use:
- Google Analytics (anonymized analytical cookies)
- Facebook (tracking cookies)
- Google Adwords (tracking cookies)
14. What about data from minors?
Our website and services are not specifically aimed at minors. If you are under 18, you must have permission from a parent or guardian to use our website. By using our site, we assume you have obtained this consent.
15. Questions about this privacy statement?
If you have questions about our privacy statement, please contact us. We are happy to assist you.
Version history:
January 2025: First published version