Order before 3 PM for same-day shipping

Terms and Conditions

Version January 2025

Article 1 - Definitions

  1. NATURN, based in Lisse, registered with the Chamber of Commerce under number 80868835, is referred to as the seller in these general terms and conditions.
  2. The counterparty of the seller is referred to as the buyer in these terms and conditions.
  3. Parties are the seller and the buyer together.
  4. By the agreement is meant the purchase agreement between the parties.

Article 2 - Applicability of General Terms and Conditions

  1. These terms and conditions apply to all quotations, offers, agreements, and deliveries of services or goods by or on behalf of the seller.
  2. Deviations from these terms and conditions are only allowed if explicitly and in writing agreed upon by the parties.

Article 3 - Payment

  1. The full purchase amount is always paid immediately in the webshop. For reservations, a deposit is sometimes required. In that case, the buyer will receive proof of the reservation and the down payment.
  2. If the buyer does not pay on time, they are in default. If the buyer remains in default, the seller is entitled to suspend their obligations until the buyer has fulfilled their payment obligation.
  3. If the buyer remains in default, the seller will proceed with collection. The costs related to this collection will be borne by the buyer. These collection costs will be calculated in accordance with the Decree on Compensation for Extrajudicial Collection Costs.
  4. In the event of liquidation, bankruptcy, seizure, or suspension of payment by the buyer, the seller’s claims against the buyer shall become immediately due and payable.
  5. If the buyer refuses to cooperate in the execution of the assignment by the seller, he is still obliged to pay the agreed price to the seller.

Article 4 - Offers, Quotations, and Price

  1. Offers are non-binding unless a period for acceptance is specified in the offer. If the offer is not accepted within the specified period, the offer will expire.
  2. Delivery times stated in quotations are indicative and do not entitle the buyer to cancellation or compensation in the event of exceeding them, unless the parties have expressly and in writing agreed otherwise.
  3. Offers and quotations do not automatically apply to repeat orders. Parties must expressly and in writing agree on this.
  4. The price stated on offers, quotations, and invoices consists of the purchase price, including the applicable VAT and any other government levies.

Article 5 - Right of Withdrawal

  1. The consumer has the right to cancel the agreement within 30 days of receiving the order, without providing any reason. The period begins as soon as the consumer has received the entire order.  
  2. There is no right of withdrawal when the products are custom-made according to specifications, have a short shelf life, or are ordered for business purposes.
  3. The consumer can use a withdrawal form from the seller. The seller is obliged to provide this to the buyer immediately upon the buyer’s request.  
  4. During the reflection period, the consumer shall handle the product and its packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the unused and undamaged product, including all accessories and, if reasonably possible, in the original shipping packaging to the seller, in accordance with the reasonable and clear instructions provided by the entrepreneur.  

Article 6 - Amendment of the Agreement

  1. If during the performance of the agreement it becomes apparent that it is necessary to modify or supplement the work to be carried out for the proper execution of the assignment, the parties will timely and mutually adjust the agreement accordingly.
  2. If the parties agree that the agreement will be amended or supplemented, the time of completion of the performance may be affected as a result. The seller will inform the buyer of this as soon as possible.
  3. If the amendment or addition to the agreement has financial and/or qualitative consequences, the seller shall inform the buyer of this in writing in advance.
  4. If the parties have agreed on a fixed price, the seller shall indicate to what extent the modification or addition to the agreement will result in an exceedance of this price.
  5. In deviation from the provisions of the third paragraph of this article, the seller may not charge additional costs if the change or addition is the result of circumstances attributable to him.

Article 7 - Delivery and Transfer of Risk

  1. Once the purchased item has been received by the buyer, the risk passes from the seller to the buyer.

Article 8 - Research and Advertising

  1. The buyer is obliged to inspect the goods at the time of delivery (or receipt), but in any case, within the shortest possible time thereafter. In doing so, the buyer must check whether the quality and quantity of the goods correspond to what the parties have agreed upon, or at least whether the quality and quantity meet the standards that apply in normal (commercial) practice.
  2. Claims regarding damages, shortages, or loss of delivered goods must be submitted in writing to the seller by the buyer within 10 business days of the delivery date of the goods.
  3. If the complaint is upheld within the specified period, the seller has the right to either repair, redeliver, or refrain from delivery and issue the buyer a credit note for that portion of the purchase price.
  4. Minor and/or industry-standard deviations and differences in quality, quantity, size, or finish cannot be attributed to the seller.
  5. Complaints related to a specific product do not affect other products or components associated with the same agreement.
  6. After the goods have been processed by the buyer, no further claims will be accepted.

Article 9 - Samples and Models

  1. If a sample or model has been shown or provided to the buyer, it is presumed to have been provided merely as an indication, without the delivered item needing to conform to it. This is different if the parties have expressly agreed that the delivered item will indeed match it.
  2. In agreements concerning real property, the mention of the area or other dimensions and indications is also presumed to be intended merely as a reference, without the delivered property needing to conform to them.

Article 10 - Delivery

  1. Delivery is made “ex works/store/warehouse.” This means that all costs are for the buyer.
  2. The buyer is obliged to take delivery of the goods at the moment the seller delivers or arranges for the delivery of the goods, or at the moment the goods are made available to the buyer according to the agreement.
  3. If the buyer refuses to accept the goods or is negligent in providing the information or instructions necessary for delivery, the seller is entitled to store the goods at the buyer’s expense and risk.
  4. If the goods are delivered, the seller is entitled to charge any delivery costs.
  5. If the seller requires the buyer’s information for the execution of the agreement, the delivery time will begin once the buyer has provided this information to the seller.
  6. A delivery deadline specified by the seller is indicative. It is never a strict deadline. If the deadline is exceeded, the buyer must notify the seller in writing of the default.
  7. The seller is entitled to deliver the goods in installments, unless the parties have agreed otherwise in writing or if partial delivery has no independent value. In the case of delivery in installments, the seller is entitled to invoice these parts separately.

Article 11 - Force Majeure

  1. If the seller is unable to fulfill his obligations under the agreement due to force majeure, or if he is unable to do so in a timely or proper manner, he shall not be liable for any damage suffered by the buyer.
  2. Force majeure is understood by the parties to include any circumstance that the seller could not have anticipated at the time of entering into the agreement, and as a result, the normal execution of the agreement cannot reasonably be demanded by the buyer. Examples include illness, war or the threat of war, civil war and riots, molestation, sabotage, terrorism, power failure, flooding, earthquakes, fires, business occupation, strikes, lockouts, changes in government measures, transportation difficulties, and other disruptions in the seller’s business.
  3. Parties further understand force majeure to mean the circumstance in which suppliers upon whom the seller depends for the performance of the agreement, fail to meet their contractual obligations towards the seller, unless this is attributable to the seller.
  4. If a situation as described above occurs, whereby the seller is unable to fulfill their obligations to the buyer, those obligations will be suspended as long as the seller cannot fulfill them. If the situation referred to in the previous sentence lasts for 30 calendar days, the parties have the right to terminate the agreement, in whole or in part, in writing.
  5. In the event of force majeure lasting longer than three months, the buyer shall have the right to terminate the agreement with immediate effect. Termination may only take place by means of a registered letter.

Article 12 – Transfer of rights

  1. The rights of either party under this agreement may not be transferred without the prior written consent of the other party. This provision shall have effect as a clause with proprietary effect within the meaning of Article 3:83, paragraph 2 of the Dutch Civil Code.

Article 13 – Retention of title and right of retention

  1. Goods in the possession of the seller, as well as delivered goods and components, shall remain the property of the seller until the buyer has paid the full agreed price. Until such time, the seller may invoke retention of title and reclaim the goods.
  2. If the agreed advance payments are not made, or not made on time, the seller has the right to suspend its work until the agreed portion has been paid. In that case, the buyer shall be deemed in default, and any delayed delivery cannot be held against the seller.
  3. The seller is not authorized to pledge or otherwise encumber goods subject to retention of title.
  4. The seller undertakes to insure and keep insured the goods delivered to the buyer under retention of title against fire, explosion, and water damage, as well as theft, and to provide the insurance policy for inspection upon first request.
  5. If goods have not yet been delivered, but the agreed advance payment or price has not been paid in accordance with the agreement, the seller has the right of retention. In that case, delivery will not take place until the buyer has paid in full as agreed.
  6. In the event of liquidation, insolvency, or suspension of payment by the buyer, all obligations of the buyer shall become immediately due and payable.

Article 14 – Liability

  1. Any liability for damages arising from or related to the performance of an agreement shall at all times be limited to the amount paid out in the relevant case under the applicable liability insurance policy(ies). This amount shall be increased by the applicable deductible under the policy.
  2. The seller’s liability for damages caused by intent or deliberate recklessness by the seller or its managerial subordinates is not excluded.

Article 15 – Duty to complain

  1. The buyer is obliged to report any complaints about the work performed to the seller immediately. The complaint must contain as detailed a description of the shortcoming as possible, so that the seller is able to respond adequately.
  2. If a complaint is justified, the seller shall repair or, if necessary, replace the goods.

Article 16 – Warranties

  1. If warranties are included in the agreement, the following shall apply. The seller guarantees that the goods sold comply with the agreement, are free from defects, and are suitable for the intended use specified by the buyer. This warranty is valid for a period of two calendar years after receipt of the goods by the buyer.
  2. The purpose of this warranty is to allocate the risks between seller and buyer such that the consequences of a breach of warranty shall always be borne entirely by the seller, and the seller may never invoke Article 6:75 of the Dutch Civil Code in the event of such a breach. The foregoing shall also apply if the buyer was or could have been aware of the breach through inspection.
  3. The warranty shall not apply if the defect is the result of improper or inappropriate use, or if – without permission – the buyer or third parties have made or attempted to make modifications, or have used the goods for purposes for which they were not intended.
  4. If the warranty provided by the seller relates to a product manufactured by a third party, the warranty is limited to that which is provided by the manufacturer.

Article 17 – Intellectual property

  1. The seller retains all intellectual property rights (including copyright, patent rights, trademark rights, design rights, etc.) in all products, designs, drawings, writings, data carriers, or other information, quotations, images, sketches, models, mock-ups, etc., unless otherwise agreed in writing by the parties.

  2. The buyer may not, without prior written consent of the seller, copy, show to third parties, make available, or otherwise use the aforementioned intellectual property rights.

Article 18 – Amendment of general terms and conditions

  1. The seller is entitled to amend or supplement these general terms and conditions.

  2. Minor changes may be made at any time.

  3. Substantial changes will, as far as possible, be discussed with the customer in advance.

  4. In the event of a material change, consumers are entitled to terminate the agreement.

Article 19 – Applicable law and competent court

  1. All agreements between the parties shall be governed exclusively by Dutch law.

  2. The Dutch court in the district where the seller is established shall have exclusive jurisdiction to hear any disputes, unless mandatory law provides otherwise.

  3. The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.

  4. If in legal proceedings one or more provisions of these general terms and conditions are deemed unreasonably onerous, the remaining provisions shall remain fully in force.